Privacy policy
How The Advanced Group collects, stores, uses and discloses personal information across our services, in line with the Privacy Act 1988.
Last updated: 23 February 2026
1. Introduction
In this policy, capitalised terms have the meanings defined throughout. The Provider means The Advanced Group (ABN 20 096 450 190), based at 1 Eastern Service Road, Stapylton QLD 4207, Australia. You can contact The Provider via the contact page.
The Provider collects Personal Information about Individuals during service delivery. This policy describes The Provider's collection, storage, use and disclosure practices.
2. Types of information collected
The Provider may collect the following types of Personal Information:
- Names
- Addresses
- Details of products or services provided
- Records of communications and notes
- Content posted on The Provider's services or website
- Email addresses
- Telephone numbers
- Telephone call recordings and metadata (caller number, recipient, time, date, duration, answer status)
- Dates of birth
- Computer device information via cookies
- IP addresses
3. How information is collected
The Provider may collect Personal Information through:
- Customer surveys
- Website interactions
- Direct communications with Individuals
- Automated analysis of service use
- Telephone call recordings (with consent)
4. Information storage and security
Personal Information is held via:
- Third party data storage services
- Third party application providers
- Employee devices
- Printed records and archival services
Protection measures include industry-standard data security, encryption, credentials/passwords/PINs, firewalls, SSL encryption, physical security controls and reputable technology vendors.
5. Deletion of personal information
Personal Information is deleted when it is no longer needed for the purposes for which it was collected, or upon reasonable request from an Individual.
6. Information use
The Provider may use Personal Information to:
- Enable access to services
- Analyse service usage
- Communicate with Individuals
- Send marketing and promotional messages
- Enable third parties to send marketing messages
- Run contests and promotions
- Review employment applications
- Meet legal compliance requirements
- Enforce third party agreements
- Process payments
7. Information disclosure
The Provider may disclose Personal Information to: employees, professional advisors, third party service providers, SaaS operators, payment systems operators, business partners, sponsors, regulatory bodies and courts.
8. Overseas disclosure
The Provider may disclose Personal Information to overseas organisations. By using The Provider's services, Individuals consent to this disclosure.
The Provider makes a good-faith effort to comply with the Privacy Act principles, but overseas recipients may not provide protections equivalent to Australian recipients.
9. Privacy contact
Individuals with complaints or questions may contact The Provider via the contact page. The Provider will respond within 10 days and attempt resolution within a further 10 days where feasible.
If a complaint cannot be resolved, Individuals may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
10. Accessing information
Individuals may request modification of, or access to, their held Personal Information.
11. Unknowingly collected information
The Provider may receive Personal Information indirectly - from other Individuals or Organisations. The Provider makes a good-faith effort to handle such information in accordance with this policy and the Privacy Act principles.
12. Disclosures during service use
Individuals may disclose Personal Information to other Organisations during use of The Provider's services. The Provider attempts to make this clear at the point of disclosure but cannot control third party handling.
13. Policy changes
The Provider reserves the right to amend this policy to comply with changes in the law or to reflect changes in business practices. Individuals are responsible for reviewing this policy periodically.
14. Definitions
- Organisation / Organisations: an organisation using the Service.
- Service / Services: web interface providing commercial landscaping and grounds management services information.
- Personal Information: information categorised as 'personal information' under privacy law.
- Privacy Act: the Privacy Act 1988 (Cth).
Questions about your data?
Contact us and we'll respond within one business day.